Privacy Policy

If you have any questions, please feel free to get in touch with us via the form below.


The information contained in this website is for general information purposes only. The information is provided by Sheene Mill Retail & Therapy Limited (t/a ESSE Retail & Therapy) and whilst we make every reasonable effort to ensure that the information provided on this site is accurate, we make no representations, warranties or guarantees of any kind, express or implied, regarding the completeness, accuracy, reliability, satisfactory quality, fitness for a particular purpose, compatibility or security of information, products, services, or related graphics contained on the website for any purpose (or to third party information , products and services). Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Sheene Mill Retail & Therapy Limited. We have no control over the nature, content and availability of those sites. Linking should not be taken as endorsement of any kind of the website linked to, including any products and services referred to in that website, nor does it imply that there is an association between Sheene Mill Retail & Therapy Limited and the operators of that website. Sheene Mill Retail & Therapy Limited cannot guarantee that these links will work all the time and has no control over the availability of linked pages. We advise you to read the privacy statements of other sites when you leave

Every effort is made to keep the website up and running smoothly. However, Sheene Mill Retail & Therapy Limited does not guarantee uninterrupted access to this website. Sheene Mill Retail & Therapy Limited does not accept any responsibility for any damages, which arise from the loss of use of this information.

Copyright in this website belongs to Sheene Mill Retail & Therapy Limited unless otherwise indicated.



Sheene Mill Retail & Therapy Limited (trading as “ESSE Retail & Therapy”) is committed to maintaining your privacy and we have set out below how we go about doing this. This policy covers Sheene Mill Retail & Therapy’s use of personal information that Sheene Mill Retail & Therapy collects when you use The policy also contains information about cookies. The following polices are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. This policy is effective from 25th May 2018.

1. Privacy Policy

The law of England and Wales governs access to and use of this website. By accessing this website, you acknowledge that you have read and understood the conditions of use, the privacy policy and have agreed to accept these conditions and you represent and warrant you satisfy any investor qualification tests required to be met by you in accessing the site or by any potential investment in any products on which information is provided.

This website is run by Sheene Mill Retail & Therapy Limited and we are committed to protecting and respecting your privacy.

This Privacy and Cookies Policy (this Policy) (together with our Disclaimer Agreement which contains terms of use of our website and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data (the Data) and how we will treat it. By visiting (our website) you are accepting and consenting to the practices described in this Policy.

For the purpose of the General Data Protection Regulation (the Act), we are the data controller and our registered address at 7 John Street, London, WC1N 2ES.

The nature of the restricted regulated services (the Services) as advertised to be provided by us on our website means that we might obtain certain Data about you. This statement sets out the principles governing our use of your Data (Use). By registering and using our website generally, you agree to this Use.

2. General Data Protection Regulation (GDPR)

Sheene Mill Retail & Therapy Limited is committed to comply with GDPR (General Data Protection Regulation) principles and regulations. We have undertaken important steps to ensure we obtain your consent prior to processing or using any personal data. We aim to provide you with clear, accessible and intelligible information on how we obtain and process your personal data. We have taken our best endeavours to ensure that our privacy policy and cookies policy is accessible and comprehensive for all users.

I. Information we collect from you

We will collect and process the following Data about you:

a. Information you give us

This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our online service, search for an investment product and any other activities commonly carried out on our website. The information you give us may include your name, address, e-mail address and phone number and financial information indicative of your financial standing with respect to any proposed investment you may wish to make and that we have been requested to obtain on behalf of clients.

b. Information we collect about you

With regard to each of your visits to our website we may collect the following information from time to time:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

We will ensure we obtain your full consent prior to obtaining any information from you.

II. Uses made of the information

We will use this information:

to provide you with information about the investment products you enquired about;

to notify you about changes to our service;

to ensure that content from our website is presented in the most effective manner for you and for your computer.

III. Disclosure of your Data

For the avoidance of doubt, we will not disclose your Data to any third parties other than in accordance with this Policy and in the circumstances detailed below:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties such as prospective investors and our business partners.

In the event that we sell any or all of our business to the buyer.

Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

IV. Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

V. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will expressly request your approval before collecting your data. Equally, we will obtain your consent should we intend to use your data for such purposes or if we intend to disclose your information to any third party for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You have the right to request for your personal data to be permanently erased from our system. The right to erasure is also known as the ‘right to be forgotten’. This can be made by your verbal or written request.

You can exercise your rights at any time by contacting us on at

VI. Third Party Links

Our website may, from time to time, contain links to and from other websites. The fact that we have provided these third-party links at our website does not constitute an endorsement, authorization, sponsorship or affiliation by us with respect to the third party’s website, its owners or its providers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data to these websites.

Marketing tools used by Sheene Mill Retail & Therapy Limited may share your information with processors, however we abide to obtain your consent prior to sending any information, in line with protocols established by the General Data Protection Regulation (GDPR) April 2016. Some of the processors include The Rocket Science Group LLC (MailChimp). We welcome you to read their privacy policies.

VII. Access to Data

In accordance with the Act you have the right to access any Data that we hold relating to you. Please note that we will use our best endeavours to reply as soon as possible to your request, however standard timeframes allow up to one month to comply with any requests.

Please note we use cookies from analytics service providers suchas Google Analytics and from third party ad networks such as Google AdWords, Twitter, Facebook and LinkedIn

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. Cookies do not tell us who you are or give us any personal details about you. Third party ad networks use cookies to collect non-personal data about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

We cannot guarantee full operability of our website if you disable your cookies. For detailed information about cookies, please visit By continuing to browse the site, you are agreeing to our use of cookies.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Policy at



What are cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. For further information on cookies please visit

How we use cookies
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Opening Hours

Shop & Treatments

Monday : 9am-5pm
Tuesday : 9am-5:30pm
Wednesday : 9am-8pm
Thursday : 9am-8pm
Friday : 9am-5:30pm
Saturday : 9am-5pm
Sunday : closed


Monday : 11am-4pm
Tuesday : 11am-4pm
Wednesday : 11am-4pm
Thursday : 11am-7pm
Friday : 11am-4pm
Saturday & Sunday : closed
[ make a reservation ]

Bank Holidays

We are closed Bank Holiday Monday’s, Easter Sunday, Christmas Day, Boxing day and New Years Day.

Extended Hours

We offer late night shopping on Wednesday & Thursdays, We also open on selected dates in December for late night shopping.

At Your Service

Please email us your queries and we will get back to you as soon as possible. If you would rather the personal touch, please call use during our opening hours on 01763 261000

Send Us An Email